Alamo Chapter Meeting
Tuesday, July 19, 2016 5:30 PM

When: Tuesday, July 19th, 2016

Time: 5:30 p.m. - 6:00 p.m.   Social
6:00 p.m. - 6:30 p.m.   Dinner
6:30 p.m.   Program

Where: **DoubleTree By Hilton, 37 NE Loop 410, San Antonio, TX 78216**

Menu & Meal Cost: To be Determined

$25 if reservation is made by Friday, July 15th /$27 if reservation is made after Friday, July 15th **Half price for credit unions with assets between $3-10 million (limit 1); ***Reservations made receiving complimentary or reduced pricing will be charged the full price if not in attendance

Program: Providing Member Service: The Credit Union Way”
Carla Trager, Cornerstone League Representative

Description: Come learn about the various ways to provide exceptional member service in your credit union and why we should care about member service.

Learn how to:

  • Build a good start of providing exceptional member service
  • The art of listening
  • Telephone etiquette
  • How to handle conflict and member complaints
  • Common member service detractors           

RESERVATIONS: Online reservations at or Rosanne Hernandez (210) 561-4504 fax

Please make checks payable to: Alamo Chapter of Credit Unions.  Bring your check to the meeting or mail to: Alamo Chapter of Credit Unions, P.O. Box 791841, San Antonio, Texas  78279-1841.

PDF Alamo July Chapter Meeting