Austin Chapter Training
Wednesday, November 5, 2014 7:15 AM

We invite you to our free* November Training!

November 5, 2014
Register Now

UFCU Event Center - 1st Floor Building C
8303 N Mopac Expy
Austin, TX  78759

Leveraging Exceptional Service to Sell the Credit Union

When asked what their credit union does best, many credit union leaders respond "Service." But, when asked what their credit union needs to be better at, many of the same credit union leaders respond "Sales." The question is, can service be leveraged into sales to get a greater share of members' wallet?

Join us to take an out of industry look at companies that have a proven track record leveraging exceptional service into sales and consider how YOU and your credit union can follow their lead.

*due to limited space and encouraged collaboration no-show participants will be invoiced $25.

Speaker Profile

Dean Borland, VP, Credit Union Resources, Inc.

Mr. Borland has forty years of credit union experience. He is a Southwest CUNA School (SCMS) Award of Excellence graduate, 2002 SCMS Alumnus of the Year, and SCMS faculty member for over 20 years. He served six years on the Board of Directors of the Dallas Chapter of Credit Unions including Chapter President and is a featured speaker for the Cornerstone and South Carolina Credit Union Leagues and CUES on topics including: lending, facilities planning, marketing, professional presentation skills, sales and service.

Mr. Borland's expertise includes Management, Operations, Corporate Strategic Planning, Leadership Development and Professional Coaching, Teamwork and Training. As vice president for Credit Union Resources, Mr. Borland's primary duties include product assurance and credit union strategic planning facilitation.


7:15 a.m. Registration & Continental Breakfast
8:00 a.m. Training Begins
10:00 a.m. Wrap Up